The Patient Service Center enables efficient workflow and clean order management at PSCs or anywhere specimen collections or exams are performed. A valuable service for physicians who do not perform in-office draws, this module promotes strong customer service and increases patient satisfaction.

• Receive electronic test orders from physicians directly at any patient service centers

• Process both portal and EMR-initiated orders

• Eliminate the need for patients to supply hard copy test/exam requisitions which can be incomplete or forgotten

• View standing orders and future orders automatically when the patient presents

• Merge multiple orders for the same patient when appropriate

• Create new orders manually, using physician site preferences, including test and diagnosis favorites

• Locate orders placed with alternate patient service centers—and process patients who arrive at a center other than the one expected

• Improve the patient experience with efficient patient check-in and reduced wait times

• Improve your operational efficiencies and achieve a higher percentage of clean orders by using lab defined clinical and business rules

• Streamline patient and order processing and ensure clean order capture by utilizing a Patient Centric repository that represents accurate data from across the lab enterprise

• Alert physician offices of patient no-shows—when a patient does not present within a configurable window of time 

Get more information about our specially engineered solution for phlebotomy draw centers and satellite exam sites, and offer your customers the benefits of improved patient services.